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Customer ServiceIf you have any questions or comments requiring immediate attention, please Contact Us.
Safe Shopping Online!Credit card information is received via the proven safe and secure SSL encrypted connection. We employ 128-bit encryption technology to protect you from unauthorized use of the information you are sending to us. The Ornamentswithlove.com security guarantee protects you while you shop at Ornamentswithlove.com, so that you never have to worry about credit card safety. We guarantee that every transaction you make at Ornamentswithlove.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Ornamentswithlove.com. Why is OrnamentsWithLove.com so safe?Our secure server employ 128-bit encryption technology software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. About the Fair Credit Billing Act1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Ornamentswithlove.com will cover the entire liability for you, up to the full $50.00. Ornamentswithlove.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Ornamentswithlove.com while using the secure server. 2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Privacy PolicyOrnamentsWithLove.com respects your right to privacy. For more information, please read our Privacy Policy for details. Terms of UseFor detailed information, please read our Terms of Use agreement. Accepted Payment OptionsWe accept Visa and MasterCard. Sales TaxSales tax will charged on orders shipped within the state of Maryland only (subject to changes in tax laws). About our Shipping & Handling CostsWe charge a flat rate of $6.95 per order. It doesn't matter how many items you order, you will only be charged $6.95. All orders will be sent USPS Priority Mail (expected delivery is 2-3 business days after shipment). USPS Express Mail is available with expected delivery in 1-2 business days after shipment. The cost (within the USA) is $23.00 for up to 5 ornaments, and then $6.00 for each group of up to 5 ornaments. Canadian orders are sent USPS Global Priority Mail with expected delivery in 6-10 business days after shipment. The cost is $12.50 for up to 4 ornaments, and then $4.00 for each group of up to 4 ornaments. Our Return PolicyIf there is any problem with your order, please contact us immediately and we will personally resolve your problem. What delivery time can I expect?Normally, we complete your order within 2 business days after we receive it. We use USPS Priority Mail (expected delivery for Priority Mail is 2-3 business days). USPS Express Mail is available with expected delivery in 1-2 business days. Canadian orders are sent USPS Global Priority Mail with expected delivery in 6-10 business days.<br /> How to use our shopping cartOnce you locate an item that you would like to order, click on the "Buy" button. This action places that product into your Shopping Cart. Adding items to your Shopping Cart is not a commitment to buy. You may continue shopping simply by clicking the "Back" button on your browser or by clicking on one of our links. To modify the quantity, change the number in the box next to the item and click on "Update." To remove an item from your Shopping Cart, click the "Remove" button. How to place an orderOnce you're ready to place your order, you can begin the process in two ways. You can click the "Place Order" link at the top of the site or you can press the "Place Order" button while viewing your Shopping Cart. You will then be asked to enter your Shipping, Billing and Payment Information. We've really tried to make the process of placing an order as simple as possible. Once you've filled out the required information, follow the instructions to proceed to the next step. We've added instructions throughout the process in case there is any confusion. How to check the status of an orderWe use the email address you enter while placing your order to notify you of your order status. You will be notified at this address in the event of any problems with your order. You may also opt to check the status of your order online by accessing your account. Click on the "My Account" link at the top of our site. You will be asked to login if you have not already done so. Use the the password you entered while placing your order. Once you've logged in, you will see several links. One of which says "View Order Status". From this page you will be able to see any tracking information entered against this order. How to contact usWe ask that you contact us via email. A customer service rep will get back to you as soon as possible to answer any questions or concerns you may have. You may also email Customer Service directly at: info@ornamentswithlove.com Our mailing address is: Ornaments with Love<br /> P.O. Box 61233<br /> Rockville, MD 20859 |
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